The buzz online is that players of World of Warcraft are livid. Apparently due to some changes that Blizzard is creating lead to a lot of downtime last week. Some players are screaming for some compensation, some more understanding.
I think this is a major problem for games you pay to play. At first the initial investment is that of a regular game at about fifty bones. Then a reoccurring fee adds to that. When you do not get to play, or take advantage of your investment, that means you are getting ripped. Snackbar is not too big a fans of MMO games (lack or roleplay) but this just ads more fuel to the fire. Either make the game a hell of a lot cheaper to get started or compensate your customers for down time.