News stories about the failure rate of the Xbox 360 have been published by the dozen. In response to what Microsoft feels is an unacceptable number of repairs to Xbox 360 consoles, the company conducted a massive investigation into the source of these general hardware failures. The result of this investigation was Microsoft identifying a number of factors which may be the culprit of the failures indicated by the three red flashing lights on the console, also known as the Red Ring of Death.
In a move that shows Microsoft’s desire to do the right thing, Microsoft has extended the warranty coverage for any console affected by the Red Ring of Death to 3 years from the date of purchase. The repairs will be done free of charge to the consumer, that includes shipping costs.
Reimbursements are also being issued for any customer that previously paid to have their console repaired due to the Red Ring of Death.
I, for one, applaud Microsoft’s efforts to deliver a high quality product at any cost. You know these repairs are costing them tons of money, but they are doing a great job appeasing customers that are having trouble with their consoles.